Press Release Source: GoAmerica, Inc.
GoAmerica(R) and Nordia Announce Exclusive Agreement for Multi-Vendor California Relay Services
Tuesday April 25, 2006
i711.com Becomes Exclusive IP-based Relay Solution for Nordia's California Relay Contract
HACKENSACK, N.J., April 25 /PRNewswire-FirstCall/ — GoAmerica, Inc. (Nasdaq: GOAM – News), a leading provider of accessible communications services for the Deaf, hard-of-hearing and speech-disabled communities, announced today that its i711.com(TM) service has been chosen as the exclusive IP-based relay service for Nordia's California Relay Services (CRS) contract.
i711.com offers text-based TRS (telecommunications relay service) calling via the Internet, often called "IP relay". Deaf callers use a Web-enabled computer or wireless handheld device to place calls, which are connected to a relay operator. The relay operator calls the voice number and then verbally speaks the text message typed by the Deaf caller to the hearing recipient and types the hearing party's responses back to the Deaf party.
Nordia, one of three state contract holders that provide relay services to the state of California, previously offered its own IP relay service under the myrelay.com brand. Nordia chose to replace its own service with i711.com due to i711's breadth of service features, strong wireless relay offerings, and the ability of users to access i711.com through AOL Instant Messenger. Effective today, relay calls previously placed through Nordia's relay website, myrelay.com, now are processed through GoAmerica's i711.com website.
"i711.com has consistently delivered feature enhancements and access methods that we believe are important to our customers in California," said Bernard Durocher, Executive Vice President of Nordia, Inc. "Directing all of our IP relay traffic to i711.com expands our current partnership with GoAmerica and strengthens Nordia's position in the state because we are providing an even better IP relay experience for the consumer."
"We are thrilled that our service meets Nordia's and the State of California's stringent relay standards," said Dan Luis, CEO of GoAmerica. "We're looking forward to working with Nordia and the many Deaf organizations throughout California to educate consumers about our unique calling features and the mobile and online methods of accessing i711.com."
Nordia will continue supplying TTY/TDD dial-up relay services to Deaf consumers throughout California as part of its existing California Relay Service contract with the California Public Utilities Commission (CPUC) which is funded by a small surcharge on California telephone bills.
Smart Dialing, Custom Calling, and More
California IP relay users will benefit immediately from i711's exclusive smart dialing, custom calling, and bonus features, making the IP relay experience better and reflective of each user's call preferences.
Smart dialing features include the i711 Phone Book, i711 Speed Dial and a Recent Calls list which together enable users to make most relay calls in just one click.
Custom calling features include the ability to assign specific call characteristics to people in the i711 Phone Book, so calls to those people happen the same way every time they're dialed. Users can also change font size and color for the conversation window, so calls transpire exactly as the customer wants.
i711.com also includes "bonus features" such as the i711.com Toolbar with ClickRelay(TM) which enables users to make relay calls from any Web page in just one click.
i711 Wireless(TM) and Access through AIM
Announced in February, i711 Wireless is the wireless counterpart to i711.com and runs as a standalone application on T-Mobile Sidekicks. GoAmerica expects to launch the service on RIM BlackBerry handhelds later this quarter. Downloaded directly onto the devices it runs on, i711 Wireless delivers fast relay calls with a familiar user interface.
Users can also access GoAmerica's text relay services through AOL Instant Messenger, whether from a PC or mobile device, by sending an instant message to "i711relay" or adding that name to the user's Buddy List.
Relay and Beyond(SM)
In addition to the service's core relay features, i711.com offers users a number of free services that users can also customize to their personal tastes. These include:
Weekly Articles. i711.com users receive exclusive, weekly columns by
noted Deaf authors. Topics include Deaf culture, technology, employment,
sports and entertainment, and news on the international Deaf community.
News Headlines. Users can choose to display headlines from popular
community news sources such as the Deaf Professionals Network,
DeafDC.com, USA-L News, 4HearingLoss.com, and others, as well as
headlines from traditional news sources.
InSight Open Captioned Movie Information. i711.com automatically provides
users with a list of nearby open captioned films, courtesy of InSight
California relay users can make i711.com relay calls now by visiting www.i711.com directly, or through a link found on Nordia's www.myrelay.com website.
i711 Wireless downloads and installs automatically in minutes and is available now for T-Mobile Sidekick users. Visit www.i711.com/wireless for the five easy download steps, or for information on other i711 Wireless options. BlackBerry users who send an email message to email@example.com will automatically be notified by email when the service is launched on that platform.
All i711 relay calls are free. Registration, required to access some of the service's custom features and content, is also free by visiting www.i711.com/register.
For a live demonstration of i711.com and i711 Wireless relay, visit the i711.com booth at Deaf Nation Expo at Pomona on April 29th.
The Deaf and Disabled Telecommunications Program (DDTP) is a program of the California Public Utilities Commission (CPUC), providing Californians who are deaf and disabled with equipment and relay services through the California Telephone Access Program (CTAP) and California Relay Service (CRS), respectively. CRS provides specially-trained Relay Operators and Communications Assistants to relay telephone conversations back and forth between people who are deaf, hard of hearing, or speech-disabled and all those they wish to communicate with by telephone.
Nordia is a leading contact centre company and world-class provider of multi-contact customer relationship management solutions; a fast-growing company offering multilingual contact center services 24/7 under rigorous quality standards. Nordia has seven contact centers across Canada with a team of more than 2,200 employees handling more than 100 million customer contacts per year.
Nordia agents handle calls, e-mails and chats, and are trained to master specialist programs such as Directory Assistance and Teleconference services, as well as Relay Services provided to deaf, hard-of-hearing and speech- disabled communities. To learn more about Nordia, visit www.nordia.ca.
GoAmerica provides a wide range of wireless, relay and prepaid communications services, customized for people who are deaf, hard-of-hearing or speech-disabled. The Company's vision is to improve the quality of life of its customers by being their premier provider of innovative communication services. For more information on the Company or its services, visit http://www.goamerica.com or contact GoAmerica directly at TTY 201-527-1520, voice 201-996-1717 or via Internet relay by visiting http://www.i711.com.